Can I share my pass with another person?

No, passes are individual and non-transferable.

Is it possible to leave and re-enter the festival on the same day?

No, all exits are final.

The ticket is not in my name, can I use it?

You are strongly advised not to attempt to enter the festival with a ticket bearing a name other than that of the person using it, as identity checks may be carried out in the event of a dispute.

I can't make it to the festival, what can I do?

La billetterie de spectacle est un produit qui n’est pas remboursable ou soumis au droit de rétractation.
Quel que soit le motif nous ne pourrons malheureusement pas vous rembourser si vous avez un imprévu, néanmoins nous souhaitons toujours vous proposer des solutions avec l’assurance annulation proposée lors de l’achat.

Demandes de remboursement : https://jardinsonore.claim.meetch.io/ticketing

I've confirmed the payment with my bank, but I haven't received my tickets. What should I do now?

Plusieurs hypothèses sont envisageables dans cette situation :
> Potentially, there has been a typing error in the email address, check in the following days if you have been debited by " WEEZEVENT - DIJON " and contact billetterie@jardinsonorefestival.com with proof of debit to change your e-mail address and send you the tickets.

> There may have been a communication problem between the bank and Weezevent, our ticketing software. These things unfortunately happen, especially during periods of heavy traffic or when the basket has expired after 15 minutes. When validating the 3D Secure, the bank confirmation does not reach Weezevent, so the transaction cannot be completed. Verify in the following days if you have been debited by " WEEZEVENT-DIJON ". If not, we invite you to renew your order.

Can't find the answer to your question?
Ecrivez-nous sur billetterie@jardinsonorefestival.com by enclosing your tickets