Can I share my pass with another person?

No, passes are individual and non-transferable.

Is it possible to leave and re-enter the festival on the same day?

No, all exits are final.

The ticket is not in my name, can I use it?

You are strongly advised not to attempt to enter the festival with a ticket bearing a name other than that of the person using it, as identity checks may be carried out in the event of a dispute.

I can't make it to the festival, what can I do?

Show tickets are a non-refundable product and are not subject to the right of withdrawal. Whatever the reason, we will unfortunately not be able to refund you if you have an unforeseen event, but we would still like to offer you solutions. There are several options open to you:
- If you have taken out cancellation insurance, you can apply at
- You can put your ticket on sale on our ticket exchange

I've confirmed the payment with my bank, but I haven't received my tickets. What should I do now?

There are several possible scenarios in this situation:

> Potentially, there has been a typing error in the email address, check in the following days if you have been debited by " WEEZEVENT - DIJON " and contact billetterie@jardinsonorefestival.com with proof of debit to change your e-mail address and send you the tickets.

> There may have been a communication problem between the bank and Weezevent, our ticketing software. These things unfortunately happen, especially during periods of heavy traffic or when the basket has expired after 15 minutes. When validating the 3D Secure, the bank confirmation does not reach Weezevent, so the transaction cannot be completed. Verify in the following days if you have been debited by " WEEZEVENT-DIJON ". If not, we invite you to renew your order.

Can't find the answer to your question?
Write to us on billetterie@jardinsonorefestival.com by enclosing your tickets